Start a new topic

file not supported

For sum reason all my video files that worked fine now all video file are saying file not supported seems like a software problem

1 person has this problem

I saw that you opened a ticket for this issue. Thanks for doing that. We will help you in the support center; just be sure to send us the logs from your computer and not just your mobile device. 

I am having the exact same problem. Every video file type says "not supported". Is there a fix for this?

Hi Jeff, 

I'm sorry you've encountered this issue as well. The best thing to do would be for you to open a ticket so we can take a look at the younity logs. On your computer, just click on the Y younity icon and select "Report an issue." We can take a look once we get it. 

Login or Signup to post a comment