Start a new topic

Unable to Startup

Description:Younity unable to startup. Then it states, "The following errors occured during startup." What should I do?

Hi Adam,

Sorry you're having problems. Does the error dialog say nothing else? It should say what errors occurred, of course, so if it doesn't, we will need to look into it.

The best thing to do at this point is just send your log files. To do that, click on the younity icon in the menubar and select "Preferences". Then select "Send your logs to Entangled Media Support."

Thanks, and sorry for the inconvenience.

Thanks for sending your logs. There's client-side database corruption problem we haven't seen before.

First, would you please confirm whether or not the Startup Errors dialog you get says: "The following errors occured during startup. Unable to initialize client-side database." Obviously, we'd like to be sure that the correct message is being displayed.

Second, the only recourse at this point is to delete the younity application support directory and re-register this device.

To do that, first stop younity, and then delete this directory, via Finder:

/Users//Library/Application Support/younity

Note that on your version of OS X, the Library directory is hidden by default. If you cannot see it in Finder, do the following:

1. Select the 'Go' menu in Finder
2. Select "Go to Folder..."
3. Type this: ~/Library
4. Click Go.

Once you delete the directory, restart younity. You will be prompted to re-register your device.

We're sorry to have to put you through this. We apologize for the inconvenience, and thank you for your patience.
Login or Signup to post a comment