younity Support Center
How can we help you today?
Enter your search term here...
to submit a new ticket
Check ticket status
Start a new topic
Entangled Media Forums
Installation failure. Message says contact developer
started a topic
over 4 years ago
Description:multiple attempts to install on my MAC Continue to get same error that installation failed due to error. Told to contact developer. Help! Thanks
over 4 years ago
Sorry the installer is failing. This will be easier to debug if we could send us your install.log file. This is a bit complicated, but it would help us a lot.
If you're willing (and we appreciate it if you are), please do the following:
1. Open the Console app. You can do that by navigating in Finder to Applications -> Utilities, or by searching for it in Spotlight.
2. Once you have Console up, in the left-hand sidebar, select "Files" and then expand the "/var/log" item. You should see "install.log" in the list.
3. Select "install.log" and then right-click and select "Reveal in Finder".
4. From Finder, copy install.log to some directory that is easy for you to access, such as Desktop.
5. Attach "install.log" to an e-mail and send to
I realize that's a lot of steps, but it should be very helpful to us in resolving the issue. If you're willing, we would very much appreciate it.
Thanks for your assistance and your patience.
to post a comment
More topics in
need to unregister a pc that i no longer have access to.
Message telling me to quit younity won't let me uninstall
My app closes when I try to share or download a file. Can you help me?
Can only add one location
is anyone having problems with streaming music from a dropbox? When I do it does not play the whole song.
Why the bad UX?
Installed Y on win7 and on IPhone 5 - no files are showing up on the Iphone after the Scan is completed on my Win7 computer
old computer appears as available in younity, need to make it dissapear
How to uninstall?
Scanned my PC for 20 hours but i dont see any files on my iphone even though scanning is complete
See all 133 topics