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How do you get your files to be available to open?

I see my files, but it says files are unavailable, why? What can I do to open them?

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Hi MeLinda, thanks for your question. Typically, if the file says it is unavailable it means that the device that has that file is not turned on or available. If you think this is incorrect, let us know and we can get your error logs to see what the problem is. It could be a network issue where your phone is switching networks or a variety of other things. We can get to the bottom of it though, so bear with us and we'll sort it out. Thanks for your patience.
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